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Retail Return Policy
- 30-Day Satisfaction Guarantee:
We stand behind the quality of our products. If you are not completely satisfied with your purchase, you have a full 30 days from the date of delivery to return the unused portion for a refund. - Easy Return Process:
To initiate a return, simply contact our customer support team via email or phone. They will guide you through the process, provide you with a return authorization, and assist you with any questions you may have.
Email: info@solutionsrx.com / Phone: 844.563.0095 - Refund or Exchange:
Choose between a full refund for the product’s purchase price or an exchange for another product of equal value. Refunds will be issued to the original payment method within 7 business days of receiving the returned items. - Return Shipping Costs:
While we strive to provide the best products and services, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the products. - Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs, in such cases. - Continuous Improvement:
We welcome feedback on our products and services. If you have suggestions for improvement, please share them with us. Your input helps us enhance our offerings and customer experience.
Wholesale Return Policy
- 30-Day Bottle-for-Bottle Return Guarantee:
We understand the unique needs of our wholesale partners, so we allow for a full 30-day guarantee for you to offer to your customer. If your customer isn’t happy with the product and returns it, you can send it to us and we will replace it, bottle for bottle. - Return Authorization Required:
To streamline the return process, please contact our dedicated wholesale support team by phone (844.563.0095) or Email (info@solutionsrx.com) to obtain a return authorization. This step helps us efficiently process your return and ensures accurate handling of your request. - Damaged or Defective Products:
In the rare event that you receive damaged or defective products, notify us immediately. We will work with you to arrange a replacement and get the product shipped back to our distribution center. - Quantity Adjustments and Expired Products:
For wholesale returns, any adjustment to the quantity of products ordered must be communicated during the return authorization process. Adjustments may impact pricing and terms. On expired products, we offer a flat rate of $2 per bottle. - Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs, in such cases. - Continuous Collaboration:
We value our wholesale partnerships and are open to feedback that can improve our products or services. If you have any suggestions or concerns, please share them with our wholesale support team.