Retail Return Policy

  1. 30-Day Satisfaction Guarantee:
    We stand behind the quality of our products. If you are not completely satisfied with your purchase, you have a full 30 days from the date of delivery to return the unused portion for a refund.
  2. Easy Return Process:
    To initiate a return, simply contact our customer support team via email or phone. They will guide you through the process, provide you with a return authorization, and assist you with any questions you may have.
    Email: info@solutionsrx.com / Phone: 844.563.0095
  3. Refund or Exchange:
    Choose between a full refund for the product’s purchase price or an exchange for another product of equal value. Refunds will be issued to the original payment method within 7 business days of receiving the returned items.
  4. Return Shipping Costs:
    While we strive to provide the best products and services, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the products.
  5. Damaged or Defective Products:
    If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs, in such cases.
  6. Continuous Improvement:
    We welcome feedback on our products and services. If you have suggestions for improvement, please share them with us. Your input helps us enhance our offerings and customer experience.

Wholesale Return Policy

  1. 30-Day Bottle-for-Bottle Return Guarantee:
    We understand the unique needs of our wholesale partners, so we allow for a full 30-day guarantee for you to offer to your customer. If your customer isn’t happy with the product and returns it, you can send it to us and we will replace it, bottle for bottle.
  2. Return Authorization Required:
    To streamline the return process, please contact our dedicated wholesale support team by phone (844.563.0095) or Email (info@solutionsrx.com) to obtain a return authorization. This step helps us efficiently process your return and ensures accurate handling of your request.
  3. Damaged or Defective Products:
    In the rare event that you receive damaged or defective products, notify us immediately. We will work with you to arrange a replacement and get the product shipped back to our distribution center.
  4. Quantity Adjustments and Expired Products:
    For wholesale returns, any adjustment to the quantity of products ordered must be communicated during the return authorization process. Adjustments may impact pricing and terms. On expired products, we offer a flat rate of $2 per bottle.
  5. Damaged or Defective Products:
    If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs, in such cases.
  6. Continuous Collaboration:
    We value our wholesale partnerships and are open to feedback that can improve our products or services. If you have any suggestions or concerns, please share them with our wholesale support team.

GDPR and Privacy Policy

European Union GDPR (General Data Protection Regulations)

The EU GDPR is designed to help all of us have more control over our personal data, and how is it used.

Who does the information GDPR apply to?

Data subjects, being all visitors and users of any website who are members of the European Union, and therefore who submit personal data. [replace name] is the data processor and data controller of this site. You can find out more about this law here.

Privacy Policy

Effective from 25th May, 2018

This Privacy Policy sets out how I use and protect information that you may provide when you use this website. Your privacy is protected and important to me. If you provide identifiable personal information it will only be used to help me fulfil my responsiblities related to your use of the site.

[replace name] collects any personal data submitted through this site.

I may update this policy periodically, please check this page to ensure that you are in agreement with any changes.

What I Collect

Personal information, basically any data that can be used to identify or contact you is collected so I can meet your requirements. This could include your name, business name, address details, email, telephone numbers, or information pertaining to to your use of this site. You may also at times be asked to leave a message about an enquiry. Websites also collect your IP address through the use of Cookies (find out more about cookies below)

If you opted-in to my mailing list, you may receive occasional emails on important updates or information. You have the right to opt-out or and have any personal details removed at any time, please email  [replace email address]

What I Do With The Information I Collect

Information is saved until your enquiry is dealt with, and then archived with the project. I also retain your contact details and information in the emails you have sent, but you can request to have your personal details deleted at any time.

I will not sell, distribute, or lease your personal information to third parties unless I have your express permission, or am required by law to do so. I may use your personal information to send you relevant information about our activities or new content on the site.

Data Security

In my commitment to ensuring that your information is secure and to prevent unauthorised access or disclosure, I have suitable physical, electronic and managerial procedures in place to safeguard and secure the information I collect online.

  • Data is stored on a secure cloud-based server or on a secure, password protected computer with limited user access.
  • Sending information over the internet is generally not completely secure, and I can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.
  • I have procedures including passwords, restricted access and other security features in place to keep your data secure once I receive it.
  • I will NEVER pass on your personal data to third parties without first getting your explicit consent.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used beyond your original enquiry.
  • If you have previously opted-in to a mailing list, or provided other information, you can find out what information I hold, and ask me to remove or not to use any of it, by writing to, or emailing [replace email address]
  • You may request details of personal information which I hold about you.
  • If you believe that any information I am holding is incorrect or incomplete, please write to, or email me as soon as possible: [replace email address] I will promptly correct any information.

Google Analytics

User and Event Data Retention

User-level and event-level data associated with Google Analytics cookies is retained for 14 months and then automatically deleted.

IP Anonymization

I have implemented IP Anonymization, simply put, the last three digits of your IP address are set to zeros in memory shortly after being sent to the Analytics Collection Network. The full IP address is never retained, or written to disk.


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